Answered

a call center receives 25 callers per minute on average. on average, a caller spends1 minute on hold and 3.5 minutes talking to a service representative. on average, howmany callers are "in" the call center (meaning that they are either on hold or talking to aservice representative)?question 2 options:a) 87.5 callersb) 25 peoplec) 112.5 callersd) 1500 callers

Answer :

qwchocolate

The average number of callers in the call centre is 112.5.

Number of callers received by the call centre per minute = 25

Average time each person spends on hold = 1 minute

Average time each caller spends talking = 3.5 minutes

The total amount of time of spending by each caller in the call centre is,

= Time spend on hold + Time spend on talking

= 1 + 3.5

= 4.5 minutes

The total amount of time spent by each caller in the call centre is 4.5 minutes.

The average number of callers in the call centre is,

= Total time spent in the call centre × Number of callers per minute

= 4.5 × 25

= 112.5

Therefore, the average number of callers in the call centre is 112.5.

To know more about call centres, refer to the below link:

https://brainly.com/question/16794266

#SPJ4

Other Questions