1. The conventional view of organizational communication sees the organization as communication.
2. True
3. False
4.
1 points
QUESTION 4
1. For organizations to be successful, they must have competent communicators.
2. True
3. False
4.
1 points
QUESTION 5
1. Chinese scholars in the fourth century explored the issue of communicating in large organizations.
2. True
3. False
4.
1 points
QUESTION 6
1. Interpersonal Communication has also become an area of investigation and study in Organizational Communication.
2. True
3. False
4.
1 points
QUESTION 7
1. Communication channels differ along a scale from rich to poor.
2. True
3. False
4.
1 points
QUESTION 8
1. A presentation in front of a group of colleagues would not be considered oral communication.
2. True
3. False
4.
1 points
QUESTION 9
1. Choosing the wrong channel can result in misunderstanding and impede effective communication.
2. True
3. False
4.
1 points
QUESTION 10
1. __________________________________ is the period in which empirical research increased and innovation efforts to develop concepts and theoretical premises were developed.
2. The Era of Preparation
3. The Era of Identification and Consolodation
4. The Era of Maturity and Innovation
5. None of the above
6.
1 points
QUESTION 11
1. Written communication is an effective channel when context, supporting data and details are needed in order to perform or persuade someone.
2. True
3. False
4.
1 points
QUESTION 12
1. Informal communication occurs in any direction and takes place between individuals of different status and roles in the organization.
2. True
3. False
4.
1 points
QUESTION 13
1. The "rumor mill" (spreading misinformation) is a disadvantage of the formal network of communication in organizations.
2. True
3. False
4.
1 points
QUESTION 14
1. Formal Communication follows the practices shaped by the organization through official policies, hierarchy, and technology systems.
2. True
3. False
4.
1 points
QUESTION 15
1. Ethics are a basic code that individuals and organizations use to figure out if something is right or wrong.
2. True
3. False
4.
1 points
QUESTION 16
1. ________________________ such as video conferencing allows people in different locations to hold interactive meetings.
2. Letters
3. Presentations
4. Message Boards
5. Web-based communication
6.
1 points
QUESTION 17
1. Patterns of communication that occur within organizations are called _______________________________.
2. flows
3. transactional noise
4. both answers are correct
5. None of the answers are correct
6.
1 points
QUESTION 18
1. Allison's supervisor shared some information about the new procedure in the Employee Handbook in a meeting with all of the people in the supervisor's division. This is an example of _______________________.
2. upward communication
3. downward communication
4. horizontal communication
5. None of the above
6.
1 points
QUESTION 19
1. Sharing information among the different structural levels within a business is called _______________________________.
2. upward communication.
3. diagonal communication
4. horizontal communication
5. downward
6.
1 points
QUESTION 20
1. The ____________________________________________ communication network flows in the organization along the official lines of authority.
2. external
3. informal
4. formal
5. None of the above
6.
1 points
QUESTION 21
1. "Grapevine communication" is another term for communication the takes place in ______________________________________.
2. the informal communication network.
3. the formal communication network.
4. the external communication network.
5. none of the above.
6.
1 points
QUESTION 22
1. The Machine metaphor of classical management suggest that these three basic aspects should exist in organizations: ____________._____________, & ____________________.
2. Human Relations, Theory X, Theory Y
3. Human Resources, Systems, Contingency
4. Equifinality, Negative Entropy, Homeostatis
5. Specialization, Standardization, Predictability
6.
1 points
QUESTION 23
1. ____________________________________ tries to welcome participation by all organizational members and to view each person as valuable to the organization instead of focusing primarily on productivity.
2. Scientific Management
3. Bureaucratic Management
4. Systems Perspective
5. Human Resources
6.
1 points
QUESTION 24
1. Negative entropy means that organizations must be responsive to their external environment and adjust when needed.
2. True
3. False
4.
1 points
QUESTION 25
1. An organization's preference for how they want things to happen within the organization or a yardstick by which behaviors are judged are called artifacts.
2. True
3. False