Fran is delivering a speech to a group of prospective clients. She pauses at the beginning and at the end of her speech. During her speech she pauses many times in the middle of sentences and has to look down at her notes. These pauses last on average 5-10 seconds, but the longest lasts almost a minute while she shuffles through her notes.

The speaker’s use of pauses in her speech reflect that she is all of the following except
a.
ill-prepared
b.
knowledgeable
c.
not credible
d.
unpracticed