QUESTION 9
Louis Gerstner recognized that in order for IBM to survive, they must become "more nimble, entrepreneurial, focused, cost driven".
O True
O False
QUESTION 10
Which IBM business tactic of the Thomas Watson Sr. era (1914-1952) became a future detriment?
O a. Focus on customer service
O b. Insistence on well-groomed, dark-suited salesmen
O c. Focus on large-scale, custom-build tabulation solutions for businesses
O d. Expanded operations into Europe, South America, Asia and Australia
O e. Emphasized research and engineering
O f. Foresaw that the information technology had an ever-expanding future