Which statement is true regarding effective patient-doctor communication?
a) Although it is a nice thing to strive for, it does not have any measurable impact on patient care.
b) Physicians who are good communicators are usually better able to deal with emotional situations and often find increased professional satisfaction.
c) Doctor-patient communication is not a significant factor in most malpractice cases.
d) Patients usually don't care too much about their doctor's communication skills.