At the large multi-specialty clinic in which you work, there have been two near misses and one medical error because various clinicians did not follow up on patient results. Different caregivers were involved each time. When asked why they failed to follow up, each caregiver said he or she forgot. Based on what you know, how would you classify the caregivers’ behavior?
a) Active negligence
b) Passive negligence
c) Intentional misconduct
d) Professional misconduct